Skip to main content

Restoration and Cleaning FAQ

Dealing with post-disaster circumstances can be overwhelming to say the least. Fortunately, the restoration, cleaning and reconstruction experts at Recovery Solutions are here to help.

A million questions flood through your mind after experiencing a disaster to your home or business, from how to deal with the damage to who to call for help. While it can be an exhausting process, the team at Recovery Solutions have got your back with answers to your most frequently asked questions.

For more information about restoration and cleaning from the experts at Recovery Solutions, please contact us here or call us directly at 269.245.0406.

Click your question below to learn more:

What payment types do you accept?

We accept all forms of cash, credit and debit payment methods.

Are you licensed and insured?

Yes, our trained professionals are licensed and insured.

Why should I choose Recovery Solutions?

Too often, after a disaster occurs, you are forced to deal with multiple companies as you try to get back on your feet. At Recovery Solutions, we offer full-service assistance to make the process quicker and easier for you. From restoration and reconstruction to contents restoration and insurance claims, we are the one-stop solution you need to navigate post-disaster waters.

How long does the restoration process take?

Times will vary depending on the type of restoration and the extent of damage. During our initial assessment, we should be able to provide a more accurate estimate for your situation before beginning.

Do I need to move everything for the restoration process?

It is not often where you’ll need to move items for your restoration. If you do need to, we’ll be sure to let you know in advance.

My home has been flooded, Why does it smell?

Increased heat and humidity often leads to increased odors, but it doesn’t necessarily mean that you should be worried about mold. You’ll notice these odors disappearing on their own as the drying process continues. To help minimize the smell and to prevent mold, be sure to contact a qualified water damage restoration specialist to help as soon as possible.

How do I know if my home has water damage?

There are several signs of water damage you can look out for. Some signs include: peeling or bubbling paint, ceiling discoloration, warped or cracked ceilings and walls. If you aren’t sure if your home is suffering from water damage, contact a professional today.

How do I know if my home has fire damage?

If there is a lingering smoky smell, that could be a sign there is unresolved fire damage in your home. Other indicators include charred wood, peeling paint and yellow or stained materials. If you aren’t sure if your home is suffering from fire damage, contact a professional today.

Can I clean up the fire damage myself?

Fire damage restoration can be tricky, if you don’t have experience with it. Because of this, we don’t suggest that you clean it yourself without consulting a qualified technician. Professional cleaning systems and products used by trained technicians will give you the best chance for complete restoration of your possessions.

Is mold a vital problem?

Mold causes structural damage to homes and businesses. This causes your property to lose value and require significant repairs. Exposure to molds often causes nasal stuffiness, eye irritation, wheezing or even more severe reactions, especially to those with allergies.

How do I know if I have mold?

Look for areas where water leakage has occurred, such as roofs, pipes, ceilings or walls. Musty smells usually indicate the presence of mold. While there are a few ways to uncover mold, the best way to check is by having a mold test done by a qualified professional. This will help identify related microbial activity if you see mold growth or water stains.

How can I protect my home from storm damage?

One way to protect your home from storm damage is to stay on top of your home’s surroundings. If there are any dead or loose branches near your property, be sure to take care of them to avoid fallen branches landing on your home. It’s also important to repair leaky roofs as soon as they are spotted to prevent serious water damage and potential roof cave-ins. In addition to protecting your home from wind and rain storms, make sure your home doesn’t experience ice build up during the Winter. For more tips for keeping your home safe year-round, talk with a storm damage specialist.

My home was affected by a severe storm. Now what?

The first 24 hours is crucial after your home experiences storm damage. Be sure to call a storm damage specialist who can help to restore and rebuild the damaged areas in your home.

Do I need to hire general contractors?

There are some occasions where a general contractor may be required.

What type of reconstruction can you do?

We offer a variety of reconstruction services caused by water, fire and storm damage. Some of our reconstruction services include repairing broken roofs and dealing with any structural issues going on in your home or business.

How do you clean my belongings?

We provide a number of cleaning solutions. Depending on your situation, we can steam clean, deodorize and even remove mold from your property. For items contaminated with water or fire damage, we will work to stabilize your things as soon as possible to slow any corrosion, staining and spread of contamination.

What type of cleaning services do you offer?

Our variety of cleaning services include: contents cleaning, carpet cleaning, electronics cleaning and furniture and upholstery cleaning. Learn more about our cleaning services here.

What is contents cleaning?

Contents cleaning can involve any number of items from furniture and appliances to clothing. Whether it’s fire or flood, our contents cleaning services can clean and restore personal or commercial items contaminated by smoke, soot, water or other contaminants.

How often should I have my carpet cleaned?

While every two weeks is ideal to clean your own carpets, we recommend getting your carpets professionally cleaned once a year. This time can vary depending on if you have children or pets and if the area you want cleaned is a high-traffic foot area.

How quickly can my home or office dry?

A combination of factors determines drying time. This includes location, the source of water, weather conditions and more. It may take between three and five days or more, depending on the conditions.

How do I know if my home or office is completely dry?

Your carpet may feel dry, but padding and subfloors tend to remain wet underneath. Our specialized equipment determines the actual dryness of your property.

Can I walk around the affected area during the drying process?

We suggest minimum traffic during the drying and restoration processes.

What type of materials can you clean?

Our team is trained to clean, condition and dry any type of material, including leather and microfiber cloth.

What type of electronics do you clean?

We clean a wide range of electronics, including laptops, television sets, printers and bluetooth devices. To see if your electronics are on our list of services, please contact us here.

What if my electronics are beyond repair?

Unfortunately, not all electronics can be repaired. When this happens, our team will carefully document your non-restorable items so that you have an easier time contacting your insurance company during your claims process.

How long does it take to have my upholstery professionally cleaned?

Cleaning time varies depending on the material and level of dirt in your furniture. While it can take several hours, you can trust our experts to give you their best time estimate prior to cleaning your upholstery.